![]() To see the available tokens, visit the ConnectWise University using the link below. is a great token to absorb a mass amount of text, kind of like a wild card. There are two choices for matching the Customer “Company Name” within the subject line.ī. Use the drop-down selector, and pick from the list of available tokens. Use the Email Subject Line Parsing Rule to set your syntax.Ĩ. Parseur saves you hundreds hours of manual data entry and lets you automate your business. Set your Folder Parsing Type (use Custom)ħ. Parseur is an email parser and document processing automation software that automatically extracts data from emails, PDFs, CSVs or Excels and sends it to any app, spreadsheet or database. Click the (+) symbol to create a new parsing ruleĦ. Choose an email connector and scroll to the bottomĤ. Navigate to Setup Tables > Email Connector tableģ. It is desired to have the tickets created with the correct company, removing the need to touch each ticket.Ĭonfiguring the Parsing Rule(s) for Business Case Scenario 1 (simple)Ģ. The format of the subject line contains the proper company name. Tip 2: Parsing is only available against the Subject Line of the email.Ī monitoring system’s emails create tickets as CatchAll instead of the correct company. This function is not available for use within the Web Browser version. Tip 1: To use the Test Rule function when testing parsing rules, the Manage Internet Client must be used. ![]() Automatically attach a configuration to a ticket.Automatically set the correct company on a ticket. ![]() What is email parsing and why would this be of interest to your organization?Įmail parsing is the ability to search for keywords in an email subject line, and perform specific actions against them. ![]()
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